Refund Policy - Grihasree

Grihasree Refund Policy

At Grihasree, we strive to provide the best home services experience. This refund policy explains our approach to refunds and cancellations to ensure transparency and fairness for all our users.

1 Service Cancellation Policy

You may cancel a booked service at any time through your account settings or by contacting our support team at support@grihasree.in. Upon cancellation:

✓ Your booking will remain active until the scheduled service time if cancelled within the grace period
✓ No additional charges will be applied after a valid cancellation
✓ You will retain access to your account and booking history
✓ Your data will be preserved for 30 days after account closure for potential reactivation

2 Refund Eligibility

We offer refunds under the following circumstances:

A Service Not Rendered

If a booked service is not delivered due to a no-show by the assigned professional or a technical issue on our end, you are eligible for a full refund of the amount paid.

B Service Unavailability

If our platform is unavailable for more than 24 consecutive hours due to technical issues on our end, you may be eligible for a prorated refund for the affected booking period.

C Duplicate Charges

In case of duplicate or erroneous charges, we will provide a full refund for the incorrectly charged amount within 3–5 business days.

3 Non-Refundable Situations

Refunds will not be provided in the following situations:

✗ Cancellations made after the eligible cancellation window has passed
✗ Cancellations due to violation of our Terms of Service
✗ Services that have already been partially or fully rendered
✗ Third-party payment processor fees (these are non-recoverable)
✗ Custom or on-demand services already arranged and confirmed

4 How to Request a Refund

Contact Support

Email us at support@grihasree.in with your refund request

Provide Information

Include your account details, booking information, and reason for the refund request

Review Process

Our team will review your request within 2 business days and respond with our decision

Refund Processing

If approved, refunds are processed within 5–10 business days to your original payment method

5 Refund Processing Time

Once a refund is approved, the processing time depends on your payment method:

Credit / Debit Cards

5–10 business days

Bank Transfers

7–14 business days

Digital Wallets

3–7 business days

UPI / Net Banking

1–5 business days

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Note: Processing times may vary depending on your bank or payment provider. Grihasree is not responsible for delays caused by third-party payment processors.

6 Service Plan Changes

If you wish to change or downgrade your service plan:

✓ The change will take effect at the start of your next billing cycle
✓ You will retain access to your current plan's features until the current billing period ends
✓ No refunds are provided for downgrades, but you will not be charged the higher rate in the next cycle

7 Contact Information

For any questions regarding refunds or to submit a refund request, please contact us:

support@grihasree.in

Business Hours

Mon–Fri, 9:00 AM – 6:00 PM IST

8 Changes to This Policy

Grihasree reserves the right to modify this refund policy at any time. We will notify users of any significant changes via email or through our platform. Continued use of our service after policy changes constitutes acceptance of the updated terms. This refund policy is governed by Indian law and any disputes will be subject to the jurisdiction of courts in Kerala, India.

Grihasree Technologies · Registered in India · support@grihasree.in