Privacy Policy

1 Information We Collect

We collect information that you provide to us directly and information that is automatically collected when you use our services.

Personal Information You Provide

• ✓ Account Information: Name, email address, phone number, and password when you create an account
• ✓ Profile Information: Profile pictures, bio, and other details you choose to add
• ✓ Address Information: Home address and location details for service delivery
• ✓ Communication Data: Messages, feedback, and support requests you send to us
• ✓ Payment Information: Billing details and payment method information (processed securely by our payment partners)

Information Collected Automatically

• ✓ Usage Data: How you interact with our app, features used, and time spent
• ✓ Device Information: Device type, operating system, browser type, and IP address
• ✓ Location Data: General location information (city/region) based on IP address
• ✓ Cookies and Tracking: Session cookies and similar technologies for functionality and analytics

2 How We Use Your Information

We use your information to provide, improve, and personalize our services:

• ✓ Service Delivery: To provide and maintain our home services platform and connect you with verified professionals
• ✓ Account Management: To create and manage your account, authenticate users
• ✓ Communication: To send important updates, notifications, and customer support
• ✓ Personalization: To customize your experience and show relevant content
• ✓ Analytics: To analyze usage patterns and improve our services
• ✓ Security: To detect, prevent, and address technical issues and security threats
• ✓ Marketing: To send promotional content (with your consent) via SMS, email, or push notifications
• ✓ Legal Compliance: To comply with applicable laws and regulations

3 Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following limited circumstances:

Third-Party Service Providers

• ✓ Cloud Storage: DigitalOcean (Bangalore, India) for secure data storage
• ✓ Analytics: Firebase (Google) for app development and analytics
• ✓ Error Monitoring: Sentry for application error tracking
• ✓ Payment Processing: Cashfree and other payment gateway partners

Legal Requirements

We may disclose information when required by law, court order, or government request, or to protect our rights, property, or safety, or that of our users.

4 Data Security and Storage

We implement robust security measures to protect your information:

• ✓ Secure Storage: Data is stored on secure servers with DigitalOcean in Bangalore, India
• ✓ Encryption: Data transmission is encrypted using industry-standard protocols
• ✓ Access Controls: Limited access to personal data on a need-to-know basis
• ✓ Regular Monitoring: Continuous monitoring for security threats and vulnerabilities
• ✓ Compliance: Our storage providers meet rigorous compliance standards

5 Your Privacy Rights

You have several rights regarding your personal information:

To exercise these rights, contact us at support@grihasree.in. We will respond to your request within 30 days.

6 Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience:

• ✓ Essential Cookies: Required for basic website functionality and security
• ✓ Analytics Cookies: Help us understand how you use our services
• ✓ Preference Cookies: Remember your settings and preferences

You can control cookies through your browser settings, but disabling them may affect some features of our service.

7 Children's Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we discover that we have collected information from a child under 13, we will delete it immediately.

8 International Data Transfers

Your information is primarily stored and processed in India. If you are located outside India, please note that we transfer and process your data in India. By using our services, you consent to this transfer. We ensure appropriate safeguards are in place to protect your data.

9 Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations:

• ✓ Account Data: Retained while your account is active
• ✓ Usage Data: Typically retained for 2–3 years for analytics purposes
• ✓ Communication Records: Retained for up to 7 years for legal compliance
• ✓ Deleted Accounts: Data is permanently deleted within 30 days of account closure

10 Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. When we make significant changes, we will:

• ✓ Notify you via email or through our platform
• ✓ Update the "Last Updated" date at the top of this policy
• ✓ Provide a summary of key changes

Continued use of our services after changes constitutes acceptance of the updated policy.

11 Contact Information

If you have questions, concerns, or requests regarding this privacy policy or our data practices, please contact us:

Response Time: We aim to respond to all privacy-related inquiries within 72 hours. This privacy policy is governed by Indian law and any disputes will be subject to the jurisdiction of courts in Kerala, India.